Logo Hotel Tarifa Punta Sur

Internal Regulations

Hotel Punta Sur

Name of Establishment:
Hotel Punta Sur / Balcón de Tarifa, S.L.
Listed in the Andalusian Tourism Register RTA:
Hotel Punta Sur *** H/CA/00751
VAT number:
B-11547957

Treatment of Personal Data

In accordance with Article 25 of Decree 13/2020, of May 18, the establishment has the following Internal Regulations that will be mandatory for customers of the establishment.

Article 25 of Decree 13/2020 establishes:

  1. All hotel establishments must have an internal regulation in which mandatory rules will be established for users during their stay, without being able to contravene the provisions of Law 13/2011, of December 23, or in this Chapter.

  2. The internal regulations will always be available to users and will be displayed, at least, in Spanish and English, in a visible and easily accessible place in the establishment. These regulations must be published on the establishment’s own website, if there is one.

  3. The operating companies of the hotel establishments may seek the assistance of the Security Forces and Bodies to evict from them those who fail to comply with the internal regulations, fail to comply with the usual rules of social coexistence or intend to access or remain in them for a purpose different from the normal use of the service, in accordance with the provisions of article 36.4 of Law 13/2011, of December 23.

  4. It is compulsory for all the guests to present their identity card at the moment of being admitted in the establishment
  5. Before the admission, guests have to sign a registration card. In this paper, it is stated the name of the establishment, its category, and its registration number. It is also stated the number or identification of the accommodation unit, number of people who are going to occupy it, services contracted (breakfast, half-board or full-board), arrival and departure dates and the daily rate. The registration card will be kept by the establishment..

Obligations of the users of tourist services

The establishment may prevent access and stay of the users that breach or have breached with anteriority any of the follow duties (art. 36.3 & Tourism Law 13/2011).

  1. Observe the rules of coexistence and hygiene dictated for the proper use of tourist establishments
  2. Respect the internal regulations of tourist establishments, as long as they are not contrary to the law.
  3. Respect the agreed date of departure from the establishment leaving free the occupied unit
  4. Pay the contracted services at the time the invoice is presented or within the agreed period, without the fact of filing a claim implying the exemption of payment
  5. Respect establishments, installations and equipment of the tourist companies
  6. Respect the environmental environment of the historic-cultural heritage and the tourist resources of Andalusia
  7. The establishment will be able to ask for a previous guarantee of payment by any of these means: credit card, transference, etc. This guarantee will cover both all the services contracted by the reservation and the extra charges.
  8. The stay begins at 14:00 on arrival day and finishes at 12:00 on departure day. In high season, the availability of the units of accommodation can be delayed for 2 hours at the most. Without previous agreement, no extension of check out time will be admitted. If there is an agreement, the guest will pay for the whole day
  9. The stay of two people in those double rooms that have been contracted as single rooms is not allowed. In that case, guests will have to pay the normal rate for double rooms.
  10. Each room has a safe-deposit box for the safekeeping of money and valuables. The establishment does not accept responsibility for objects that have not been deposited in the safe.
  11. Rooms will be cleaned from 7 to 15. Please, use the towels of the room only for personal hygiene.
  12. It is forbidden to smoke in this establishment, with the exception of what is allowed in the law 28/2005, about the sanitary measure against tobacco habit and the law 42/2010, 30 December that modifies it.

    Please note that guests who, despite the smoking ban, continue to smoke in the rooms will be charged an extra night, since a room with a tobacco odor is unusable for a non-smoker to enjoy. It needs at least one day of ventilation and cleaning to be minimally suitable for other guests. Likewise, out of respect for others and the environment, we ask smokers to please never throw cigarette butts on the floor. You will find ashtrays in all places where smoking is allowed.

  13. It is not allowed to bring food or drinks from outer establishments to be consumed in the establishment.
  14. Animals are not allowed in the establishment without a specific authorization, with the exception of guide dogs, in accordance with the Law 5/1998, of 23rd of November, relating to the use of guide dogs by people with visual dysfunction in Andalusia.

    Lately we have been suffering so much damage to our facilities whilst receiving so many complaints from guests who are bothered by the presence of animals inside the hotel, that, much to our regret, we are forced to take the measure of requesting a deposit of 200€ per animal at the time of check-in.
    If at the time of check-out the room is found without damage (sheets, mattresses, curtains and bedspreads dirty or torn), this deposit is returned. Otherwise we charge for the damaged materials and invite you to take them home with you.
    Prices to be applied: – Pillow cover: 6.5€ – Fitted sheet: 12€ – Bed sheet: 12€ – Bedspread/ duvet/ cushion cover: 25€ per piece – Duvet cover: 15€ – Small white towel: 10€ – Large white towel: 15€ – Pool towel: 20€ (Towels are also on sale as souvenirs).

For those services offered both to clients and to the general public, the access and/or stay will be restricted in the following cases:
  1. When the maximum capacity has been completed with the users who are in the establishment or building.
  2. When the closing hour of the establishment has been surpassed.
  3. When the user has not the minimum age to enter the establishment, according to the current legislation.
  4. When it is necessary to pay for a ticket in order to enter into the establishment, and the user has not paid for it.
  5. When the users show a violent attitude, especially, when they behave in an aggressive way or they cause arguments, originate situations of danger or annoyances to other users.
  6. When the users do not have the minimum conditions of hygiene.
  7. When the users carry weapons and objects susceptible to be used as weapons, unless they are members of the police, armed forces or security forces, or they are escorts for private companies, and they enter the establishment in the course of their duties; in accordance with the current and specific legislation.
  8. When the users consume drugs, narcotic or psychotropic substances, or they show symptoms of having consumed them, and those that show an evident behavior of being drunk. Also it will be a cause of expulsion to cause flaws to the facilities, scandal or rowdiness, especially if other users are disturbed.

In all these cases, the establishment will be able to recur to the Police for help. Nevertheless, in the above mentioned cases, the clients will have to pay all the bills that have been generated until the moment of the prohibition of access or stay in the establishment When parking your vehicle, please occupy a single parking space. Parking is free for the establishment’s guests from the beginning to the end of the stay.

The establishment will not be held responsible for any damage or theft of vehicles parked in the parking lot, nor for damage or theft of objects deposited in the vehicles.

Restaurant “El Jardín” 

Hours of the restaurant “El Jardín” located in the Hotel Punta Sur

Breakfast:

8.00 – 11.00

Lunch:

13.00 – 15.30

Dinner:

20.00 – 23.30

Please do not take food from the buffet with you.

Swimming pool and surroundings

  1. Access to the swimming pool will only be only allowed to the establishment’s guests.

  2. It is compulsory to have a shower before bathing in the swimming pool.
  3. The use of the sun loungers of the swimming pool is free. If there are other guests waiting to use the sun loungers, the establishment’s staff will be able to remove those ones that have not been used for at least 30 minutes. The staff will take to the reception office those personal items that would be on/by the sun loungers.
  4. It is forbidden to use the towels of the room for the swimming pool or the beach. The establishment has, for its clients, free towels for exclusive use in the swimming pool or on the beach..
  5. Glass objects are forbidden in the swimming pool area.
  6. Please, make use of the wastebaskets.
  7. The use of floats, rubber rings or air beds in the swimming pool is not allowed.
  8. For any kind of doubts or questions relating to the functioning of the hotel you may go directly to our reception staff, that will attend you and in case of necessity will put you in touch with the authorized person to answer your doubt or question, being the General manager the ultimately responsible of the Hotel.
  9. Please ask reception staff about excursions, services and experiences provided by companies outside the hotel operator.
  10. This establishment is not responsible for the services provided by companies outside the hotel operator.
  11. All the facilities and services offered by the hotel comply with the security measures stipulated for this purpose, guaranteeing and promoting your safety.

Advice and Suggestions

  1. Watch and control your luggage. Please, do not leave it unattended.
  2. Keep the door closed when you should be in your room. Close the door every time you leave, and try to open it in order to make sure that it is correctly closed, even though your absence should be for a short time only.
  3. Close your luggage when you do not use it and put it in your closet. If the luggage has a security lock, use it at all times. Never leave jewelry, money or valuables in your room.
  4. Protect the key to your room. Do not leave it on the counter of reception, always give it back to the receptionist when you leave the establishment. Do never show your key in public places
  5. If you forget or lose your key, only the reception personnel is authorized to facilitate you with a new key to open your room.
  6. Our safety measures demand you to extinguish your cigarette before resting or going to bed. The safety norms forbid the use of the hot plate or any other electrical machine susceptible to causing a fire in the rooms of the establishment.
  7. Please do not feel bothered if you are asked to identify yourself at reception. It is for your security.
  8. When you establish social relations with unknown people, do not reveal the name of the establishment or the number of your room.
  9. Never allow the maintenance personnel to enter your room without having required it or without having been authorized by the management of the establishment. Never allow people to enter your room with deliveries that have not been asked for.
  10. Never discuss specific plans of future excursions, etc., in public or with strangers.
  11. In case you want your room to be cleaned, please hang the warning: “Please, clean the room ” on the door of your room. If you wish not to be disturbed, please hang the warning: “Please, do not disturb”.
  12. Do not hang clothes on the railing of the terrace. Do not use ropes or cords to hang clothes on the terrace.
  13. If you discover some type of deterioration, damage or anomaly, please, inform the reception personnel of it.
  14. The electrical system of your room is 220 Volts.
  15. Respect the area around the rooms during the night and the siesta time, and in general, avoid making noise unnecessarily.
  16. Please use the facilities suitably, respecting the furniture and the gardens of the establishment. Also, please respect the schedules of all the facilities and services of the establishment.
  17. We thank you for your participation in case that during your stay in the establishment, there were some disaster or evacuation practices.
  18. Some schedules may be changed according to the season.
  19. Please notify the direction of the hotel in case of any unusual events, for example people with suspicious attitude in the premises of the hotel, repeated telephone calls by unidentified callers, unknown people who knock on the doors of the rooms, etc.
Guests’ personal data may be incorporated into our files for purely commercial and promotional aims, facilitating access to them at any time for their rectification, modification or total or partial cancellation by simply requesting it to the establishment by whatever means, in accordance with the Statutory Law 15/1999, of 13th of December, for Protection of Personal Data.